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FAQ

I PLACED MY ORDER. NOW WHAT?

Now the party begins! We get to bring your items to life. At present time, all tees are printed to order, so sometimes it may take approximately 2 weeks from order date for your items to ship. Don't fret! It's coming! You'll have your tees in your hands & on your bodies soon! If you do need your order by a certain date, be sure to include it in your notes at checkout. If you forget, shoot us an email and we'll do our best to take care of ya!

 

WHAT IS YOUR RETURN POLICY?

Because all items are "made to order",  all sales through Sweetwater Apparel are final sale. We encourage you to ask questions via our contact form prior to purchase and browse our reviews online. If you receive your order and believe it to be damaged, please contact us within 7 days of receiving your order so that we can assist you. Sweetwater Apparel is your pal and we want you to be happy with your purchase!

 

WHERE IS SWEETWATER APPAREL LOCATED?

As of June 2016, Sweetwater Apparel has moved our home base to Clarksville, TN, a beautiful lil 'burb on the edge of Nashville, TN.

 

SHOULD I WASH MY SWEETWATER APPAREL?

If you plan to win friends & influence others, we do recommend washing from time to time. Otherwise, you'll start to smell like an old tomato and your friends will make you ride in the backseat of the car all alone. 

 

MAKES SENSE. SO, HOW DO I WASH MY SWEETWATER APPAREL?

In cool water with a phosphate free detergent. Hang or lay flat to dry to help preserve color. 

 

DO YOU OFFER SALES AND DISCOUNTS?

Why not?! Be sure to stalk us on Instagram and Twitter to stay up to date on sales, promotions and new products!

 

HOW CAN I CONTACT YOU? 

Questions? Concerns? Thumb wrestling challenges? Giveaways? The best way to contact us is via the contact form. You can also email us at sweetwaterapparel@gmail.com. If you'd like to share photos with us you can either email them to sweetwaterapparel@gmail.com or you can tag your photos with @sweetwaterapparel and #sweetwaterapparel on Instagram. We'd love to see you & yours in Sweetwater Apparel!

 

DO YOU SHIP INTERNATIONALLY?

Indeed! We offer a low flat rate shipping fee no matter how large your order!

 

WHAT ARE YOUR SHIPPING POLICIES?

Most items are shipped USPS First Class (or better) with Delivery Confirmation only. Shipping costs cover just that, shipping and the package it's shipped in. INSURANCE is OPTIONAL. However, we are not responsible for lost or damaged packages. Unfortunately packages CAN go missing, so please take that into consideration when you check out. If you want insurance, please contact us through the contact form  and we will adjust the cost for you!